Frequently Asked Questions

 

 1.    How Do I Place an Order?

 You can place an order online, over the phone or by mail. 

  • To order online, please visit Graceland.com and click on “Shop “or go directly to shop.graceland.com.
  • To order by phone, please call our toll free number 1-800-274-3484, 24 hours a day.  If you are calling from outside the United States, please dial 001-901-622-1550.
  • To order by mail you may use a personal check or money order made payable to Graceland.  All checks are held for ten days for processing.   Your order will process once your check has cleared.  There will be a $20 processing fee for each returned check.

The address is:

ShopGraceland Customer Service
P.O. Box 16508
Memphis, TN 38186
USA

We accept the following major credit cards:

  • American Express
  • Master Card
  •  Visa
  • Discover

We cannot ship orders COD.

Sales tax is required for all orders placed in Tennessee.

 

 2.    How Do I Log In/Log Out?

  • To login into your account, please select “My Account” and enter in your email address, password and then click 'LOGIN’.        
  • To log out, please select “Log Out” at the top right of the navigation bar.

 

 3.    How Do I Update My Shopping Cart?

Adding Items:

  • To add items to your cart, click “ADD TO CART” from the item description page.
  • To purchase multiples quantities of an item, change the quantity (Qty.) field to the desired amount.
  • Click on ADD TO CART.

Removing items:

  • To remove items from your cart, click on the trash can icon to the right of the subtotal column (REMOVE  ITEM SYMBOL)
  • You can also change the quantity (Qty) field to zero
  • Click on UPDATE SHOPPING CART

If you are unable to add or remove items from your cart, there may be an issue with your "cookies" and Temporary Internet files.

 

4.    Will I Receive a 10% Discount if I’m an Elvis or Graceland Insider?

Yes, our customer service department can provide you with instructions on how to set up an account that will recognize your membership each time you place an order.

 

5.    How Do I Change Or Cancel An Order?

  • Please note that we are unable to cancel, change, combine shipping or add items to an order once it is in the processing state.
  • Orders are shipped Monday - Friday.

 

 6.    How Do I Check The Status of My Order?

Order status is available through our online store:

  • Click on My Account, enter your e-mail and password and click LOGIN
  • Your account dashboard will automatically display showing your order history and order status.
  • You can also check your order status by clicking “My Orders” under the “My Account” column

Please note that you are unable to check the status of your order if you did not create a store account when you submitted your order.


You may phone our customer service department at 1-800-274-3484 or email our customer service department at shopgraceland@graceland.com 24 hours a day.

 

7.    How Much Does it Cost to Ship my Order in the U.S.?

  • To calculate your shipping charge, please add all desired items to your shopping cart, hover your mouse over my cart and click VIEW CART.
  • Complete the required information in the Estimate Shipping and Tax section and click “get a quote”.
  • Select the desired shipping method, click “update total”.
  • If your shopping is complete, click “PROCEED TO CHECKOUT”.

 Please note that weight, dimension, and size may affect the total shipping cost on some items.

 

8.    How Much Does it Cost to Ship my Order Outside the U.S.?

Shipping costs for international orders vary based on content and the destination country.

  • To calculate your shipping charge, please add all desired items to your shopping cart, hover your mouse over my cart and click VIEW CART.
  • Complete the required information in the Estimate Shipping and Tax section and click “get a quote”.
  • Select the desired shipping method, click “update total”.
  • If your shopping is complete, click “PROCEED TO CHECKOUT”.

Please note that weight, dimension, and size may affect the total shipping cost on some items.

International orders ship via one of the following shipping methods:

  • UPS Worldwide Expedited
  • Priority Mail Express International

Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes.

This is applicable to all International shipping methods.

Due to International Shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.

We cannot ship orders COD.

 

9.    For Orders Shipped Outside the U.S., Will There be Any Additional Taxes, Duties or Customs Fees?

If your order is shipping outside of the US, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include custom fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.

We are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

Please be familiar with the customs charges in your country before you order.

Due to International shipping law/practices, we are unable to declare merchandise as "Gift" on customs forms.

 

10.  When Will My Order be Processed?

 Most in-stock orders will be processed and shipped within 1-2 business days.

 US orders with an express shipping method - placed prior to 11 AM CST Monday - Friday –will be processed and shipped the same day.

 Please note the following:

  • All new orders are subject to address and billing verification.
  • Some orders, regardless of shipping method, are placed on hold if the customer information does not allow authorization.
  • We are unable to cancel, change, or make any edits to an order once it reaches the processing state.   An order in the processing state is being prepared for shipping and can no longer be edited.
  • Elvis Presley Enterprises reserves the right to cancel an order at any time. If your order is cancelled any funds collected will be returned.

 

11.  What Size Shirts Do You Offer?

We offer a variety of styles and sizes of shirts. 

Below are several sizing charts designed to help you select the proper fit.

Please be aware that the below sizes are only suggestions because sizes will vary depending on the manufacturer.

 Youth Sizes:

Youth    Small Medium Large X-Large
Height(in) 50 - 53 54 - 60  61 - 65 65 - 68
Chest (in) 27 28.5 - 30 31 - 33.5 34 - 37

Children's Size Guide:

  Small Medium Large
Newborn 0-3M 3-6M 6-9M
Height(in) 19-23 24-26 27-28
Infant 12M 18M 24M
Height(in) 29-30 31-32 33-35
Toddler 2T 3T 4T
Height(in) 33-35.5 36-38.5 39-41

Classic Size Chart: 

Women's

  Small Medium Large X-Large
U.S. Size 4 6 8 10 12 14 16
Bust 33.5 34.5 35.5 36.5 38 39.5 41
Waist 25.5 26.5 27.5 28.5 30.5 31.5 33
Hip 36 37 38 39 40.5 42 43.5

Men's

  Small Medium Large X-Large
Chest 36 38 39 41 42 44 45 47
Sleeve 32 33 33.5 34.5 34.5 35 35 35.5
Waist 30 32 33 34 36 38 38 40
Hip 35 37 39 41 43 45 47 49

Contemporary Size Chart:

Women's

  Small Medium Large  X-Large
U.S. Size 2 4 6 8 10 12 14 14
Bust 32 33 34 34 36 38 39 39
Natural Waist 23.5 24.5 25.5 26.5 27.5 30.5 32 32
Low Waist 26 27 28-29 29-30 31 32 33 33
Hip 34 35 36 37 38 39.5 41 41

Men's

  Small Medium Large  X-Large
Chest 34 36 38 40 40 42 42 44
Sleeve 32 33 33.5 34.5 34.5 35 35 35.5
Waist 29 31 32 34 35 37 37 38
Hip 34 36 38 40 42 44 45.5 47

Men's/Women's Equivalent Sizing:

Men's Small Medium Large X-Large
Women's Medium Large X-Large  
Natural Waist 29-30 32-34 36-38 38-40


12.  If I Don’t See My Size Listed is it Available?

If a size does not appear online, it is currently unavailable.Our Website is a direct reflection of all available sizes we offer for sale.Merchandise is limited to the sizes and colors listed in our online store.

Be sure to check the Website regularly to see if specific sizes become available. 

13.  Are Other Items Available in The Stores at Graceland That Are Not Offered Online?

At Graceland, we have 12 different stores offering an even broader selection of products.  For questions regarding any products not offered online, please call 1-800-238-2000 and press “2” for our onsite store representative.  

14.  How Do I Contact You?

Our Customer Service Center is open 24 hours a day including holidays.

  • Should you have any questions regarding your order, please call us toll-free at 1-800-274-3484.
  • If you are calling from outside the United States, please contact us at 001-901-622-1550.

Our mailing address is as follows:

ShopGraceland Customer Service
P.O. Box 16508
Memphis, TN 38186
USA

15.  What is Your Refund/Exchange Policy? 

The following refund/exchange policy applies to all purchases placed through shop.graceland.com:

  •  All refunds or exchanges must be made within 60 days of purchase and must be new, unused and contain all original packaging & accessories. 
  • Wearable items that are washed or worn cannot be returned.
  • Refunds cannot be made for the following if they have been opened: CDs and DVDs.
  • Refunds can only be made with the original receipt and will be issued in the same form of payment originally used for purchase. Credit card purchases will be credited to the credit card used for the original purchase. Purchases made with cash/traveler’s checks will be refunded via check.
  • Returns without the original receipt can only be exchanged.

16.  Where Should I Send Items I am Returning or Exchanging? 

Please return all returns and exchanges to the following address:

Returns Department
ShopGraceland
1552 Two Place
Memphis, TN 38116  

17.  I Want to Return or Exchange Something That Was a Gift, Can I do That?

 We accept returns on orders that were purchased as a gift.  Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you receive the item as a gift and do not have a receipt, we can only exchange the item for the current retail value. 

18.  What is Not Refundable?

 The following items are not eligible for a refund or exchange: 

  • Wearable items that are washed or worn
  • Open CDs and DVDs
  • Watches and  jewelry
  • Perishable goods.

 19.  What Form Will My Refund Take?

All refunds will be credited to the original payment source. If the original payment source is unavailable, you may only return the item for an exchange.Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.  

20.  Who Pays For The Return Shipping?

We will reimburse shipping for any damaged or defective merchandise only. Please contact customer service for shipping reimbursement information based on your purchase. 

For all other returns, you will be responsible for return shipping charges.  

21.  Are There Requirements for How My Return/Exchange Needs to be Shipped Back to You?

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. For your convenience you may arrange with our customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund. All other items can be sent by a method of your choice. 

22.  What if My Return is Lost in Shipping?

No refunds will be issued for items not received by our returns department - we recommend you use a traceable shipping method to insure successful delivery.  

23.  DVD Region Codes

What is a DVD Region Code and what do I need to know?

The DVD Region Code indicates what region of the world that a particular DVD will play. 

All DVD’s produced in the U.S. are NTSC Formatted and are coded Region 1 unless otherwise stated.

  • Region 1) United States, US Territories, Canada
  • Region 2) Japan, Europe, South Africa, Middle East (including Egypt)
  • Region 3) Southeast Asia, East Asia (including Hong Kong)
  • Region 4) Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, Caribbean
  • Region 5) Russian Federation, India, Pakistan, Africa (except Egypt), North Korea, Mongolia
  • Region 6) China
  • Region 7) Reserved
  • Region 8) Special International Venues (airplanes, Cruise ships, etc.)

 Some DVDs that we sell have a Region Code of "0", which means that the DVD is Region Free and will play in any country if you have an NTSC player or adaptor.  To find the Region Code for a specific DVD, please consult the item's description.  

24.  How do I Retrieve or Reset my Password?

You will find the reset and change password options listed after you click on “My Account” or “Log In”

  • Click on the "Forgot password" link which is listed beneath the username/password fields.
  • Enter your email address.
  • Your new password will be emailed to you once this process is completed.

 You can follow this same process if you wish to reset your password. The new password you will receive is case sensitive. If you have any problems with this process, please contact our customer service department, 24 hours a day by calling 1-800-274-3484 or by emailing shopgraceland@graceland.com.  

25.  I Received a Credit Card Decline.  Can I Still Place My Order? 

We are not provided any information as to why a credit card is declined. Please consult your credit card issuer for further assistance. You are welcome to process your order with a different credit card. We also accept mail orders. You can order through the post office by using a US money order or personal check (payable to Graceland:  do not send cash). All checks are held for ten days for processing. There will be a $20 processing fee for each returned check due to insufficient funds.

NEWSLETTER

Sign up to receive the ShopGraceland e-newsletter filled with news and special promotions.